Returns & Exchanges
At Merino Store, we stand by the quality of our premium wool garments and offer a hassle-free 30-day return policy to ensure you are completely satisfied with your purchase. Items must be returned in their original, unworn condition with all designer tags still attached.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Carefully pack your merino wool items in their original packaging to prevent damage and include the printed return slip inside the box.
Ship the Item
Affix the prepaid shipping label provided via email to your package and drop it off at any authorized courier location.
Receive Your Refund
Once our quality control team inspects the returned items, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing